There is a SUPERHERO in all of us. We just need the COURAGE to put on the cape.

We understand that weather can be unpredictable. We do swim in light rain; however, classes will be canceled during heavy rain, storms, or if lightning is detected within a 6-mile radius.

Our coaches monitor incoming weather conditions using radar and will notify all affected participants as soon as possible.

If you have any questions regarding the status of your lesson due to weather, please contact our admin team using the contact information provided in your welcome email.

For the safety of our swim families, please do not attend swim lessons if you or anyone in your household is unwell. This includes, but is not limited to:

• Fever or Flu
• Cough or Cold
• Runny Nose
• Nausea or Vomiting
• Diarrhea
• Any COVID-19 Symptoms

Swimmers must be fever-free for at least 24 hours before returning to lessons. We reserve the right to cancel lessons and send home any swimmer who appears sick.

Welcome to our swim family! We are incredibly fortunate to utilize private backyard pools throughout Palm Beach County for our classes. These unique locations allow us to create a focused, safe, and fun environment for our swimmers.

Because we operate as guests in private residences, we rely on our swim families' active partnership to maintain excellent relationships with our hosts. Please review and adhere to the following community guidelines to ensure these amazing venues remain available to our students.

To respect our hosts and their neighbors, strict adherence to parking rules is mandatory.

• Check Your Location Details: Specific parking instructions and restrictions for your designated pool are outlined in your Welcome Email.
• Respect the Neighborhood: Never block driveways, mailboxes, trash collection areas, or narrow neighborhood thoroughfares.
• Unsure Where to Park? If you are ever uncertain about the parking rules for your specific location, please Contact Us prior to your scheduled lesson time.

Our hosts graciously provide access to their home bathrooms under the following strict conditions:

• Permitted Use: Restrooms are to be used exclusively for using the toilet and changing into or out of swim attire.
• Showers are Off-Limits: Please do not use the home showers. Plan to rinse or shower off at your own home.
• Leave It Clean: Please do your part to leave the space exactly as you found it. If a mess or accident occurs, please clean it up immediately or notify your instructor.

• Supervision: Children must be supervised by a parent or guardian at all times when they are not in the water with an instructor. Please do not allow your child to play on any backyard equipment or with anything that belongs to the property, we do our best to keep these items out of reach as best as possible.
• Property Boundaries: Please remain within the designated pool and restroom areas. Respect the privacy of our hosts by keeping children out of landscaped areas, private docks, or other non-swim zones.
• Trash & Belongings: Please double-check your area before leaving. Take all trash, towels, and toys with you to keep the pool deck pristine.

Our Community Commitment

We take pride in being excellent guests. Failure to comply with parking or property guidelines disrupts our relationship with our hosts and may result in a student's removal from the location. Thank you for helping us keep our swim environments safe, welcoming, and sustainable for everyone!

If you have any questions regarding your specific location’s rules, please reach out to our team at SuziesSwimClinic@gmail.com or call 561 206 4849

To maintain a clean and safe environment for all our families, we require a two-layer protection system for all swimmers who are not yet fully potty trained:

• Layer 1: A disposable or reusable swim diaper.
• Layer 2: A second snug-fitting layer, such as a swimsuit or a specialized swim diaper cover.

Please Note: Regular "everyday" diapers are not allowed in the pool, as they are designed to absorb liquid and will become heavy and ineffective. Thank you for your cooperation in keeping our water crystal clear!

We kindly ask for 24 hours' notice for any missed classes. Cancellations made within this timeframe may incur a charge for the missed lesson.

If you cancel with 24 hours' notice or more, you are eligible for a makeup class. You can contact our admin team to schedule a makeup or join us at your next scheduled lesson. Please note that only completed lessons will count toward your payment.

Repeated cancellations may result in removal from our regular weekly schedule. While you won’t lose the lessons you’ve paid for, future lessons will need to be scheduled on a week-to-week basis based on available slots.

Please note that no-shows without prior notice will be charged and may lead to removal from our schedule.

To ensure all our swimmers receive the highest quality instruction and maximize their time in the water, we have established the following guidelines regarding punctuality:

Our lessons are scheduled in 30-minute increments back-to-back. Because our pool lanes and instructors are booked for specific time slots, we must adhere strictly to the schedule.

• If a Swimmer is Late: The lesson will still end at the regularly scheduled time. This ensures that the swimmer following you begins their lesson on time.
• Making Up Time: While our instructors are wonderful and occasionally try to extend a session if their schedule allows, we cannot guarantee any make-up time for late arrivals.

We value your time as much as our own. While we strive for perfect punctuality, occasionally an instructor may run behind due to a previous lesson's safety needs or technical issues.

• If an Instructor is Late: We will ensure you receive your full value. This may include:
  • Extending the current session (if the schedule permits).
  • Adding time to a future scheduled class.
  • Providing a credit or compensation for the missed time.

To get the most out of your 30 minutes, we recommend arriving 5–10 minutes early. This allows your swimmer time to:

1. Acclimatize to the environment.
2. Manage any last-minute "equipment emergencies" (caps, goggles, etc.).
3. Be poolside and ready to jump in the moment the instructor is free.

Note: Consistency is key to water safety and progress. We appreciate your cooperation in helping our swim school run smoothly for everyone!