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We kindly ask for 24 hours' notice for any missed classes. Cancellations made within this timeframe may incur a charge for the missed lesson.
If you cancel with 24 hours' notice or more, you are eligible for a makeup class. You can contact our admin team to schedule a makeup or join us at your next scheduled lesson. Please note that only completed lessons will count toward your payment.
Repeated cancellations may result in removal from our regular weekly schedule. While you won’t lose the lessons you’ve paid for, future lessons will need to be scheduled on a week-to-week basis based on available slots.
Please note that no-shows without prior notice will be charged and may lead to removal from our schedule.
We understand that weather can be unpredictable. We do swim in light rain; however, classes will be canceled during heavy rain, storms, or if lightning is detected within a 6-mile radius.
Our coaches monitor incoming weather conditions using radar and will notify all affected participants as soon as possible.
If you have any questions regarding the status of your lesson due to weather, please contact our admin team using the contact information provided in your welcome email.
For the safety of our swim families, please do not attend swim lessons if you or anyone in your household is unwell. This includes, but is not limited to:
Swimmers must be fever-free for at least 24 hours before returning to lessons. We reserve the right to cancel lessons and send home any swimmer who appears sick.
To help prevent the spread of COVID-19 and other illnesses, if anyone in your household tests positive for COVID-19, please reschedule lessons until that person has tested negative.
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